What is Gojo?

Gojo, short for Good Journey, is committed to making a new global brand, in transport and delivery, where all local partners, customers are included and happy with the service.


What are the services offered by Gojo?

  • Gojo currently offers Transport Services, Parcel Delivery, Food and Mart.


How to join Gojo PH?

  • You must download the Gojo App on your mobile device first, then register.


Where can I download the app?

  • You can download it in the Playstore for Android OS and Appstore for Ios OS/Apple products.


I did not receive the activation code. What should I do?

  • Pls check the number you provided and always make sure that your phone has a signal

  • If you still haven’t received the activation code, contact the Gojo Customer Support.


How to create a booking?

  1. Register an account, once registered you may now book any of Gojo PH services.

  2. You may now choose the services you want to avail in the App.

        *Transportation; If you want to book a Taxi, Parcel: If you want to have your item be delivered, Food; If you want to order Food and Mart; If you want to order items with our Partnered Merchants.


Does Gojo PH charge a booking fee?

  • Yes, for our Taxi Transportation Service only.

  • Gojo charges a P20 booking fee which goes to the driver directly. This is included on the E-Receipt that you will receive once the trip is completed. We've been charging a booking fee since 2019, and starting March 1, 2020.

* The booking fee is not yet included in the 40 pesos flag-down rate of LTFRB.* 


Do you accept cards as payment?

  • Yes. Gojo accepts Visa and Mastercard.

  • Just include/add your card to your profile as a form of Payment. 


Where can I request a copy of my E-receipt?

  1. You may request for a copy in just one click in your App. Go to the Activity Tab then on the Upper Right Side of the App click the Clock Logo.

  2. Look for the booking in Transport, Delivery or Intercity. Once you find the booking, click the booking. 

  3. Then on the Upper Right Side of the App, click the Mail Button then manually input the email address where you want to receive the E-Receipt.


My Gojo App crashes, what should I do?

  • There may be some Old Cache that causes conflict while running the app. go to your Phone’s settings, then go to Application Tab

  • Then find Gojo App then Clear Cache

  • Once you’ve cleared your cache, restart your phone. After restarting your phone, your device must run smoothly.


Are there any taxi/ delivery near me?

  • We suggest downloading the App, so you can get real time information if there are taxis/delivery available in your area anytime.


List of Cities where Hirna is Available?

  • We’re currently available in Davao. You may follow our Social Media Pages for the upcoming areas and updates.


Can I reserve a Taxi for later?

  • As of now, you can only book a taxi realtime.


I want to file a report or complaint. What should I do?

  • You may contact our Gojo Customer Support for assistance. Please make sure that you have the Booking number for reference.

  • You may message us at our facebook page or email us at support@hirna.me

 

I left something inside the Car. What should I do?

  • Before leaving the car, always make sure to check all your belongings. 

  • Contact our Gojo customer service for assistance. Message us on our facebook page or email us at support@hirna.me

  • Please make sure to provide the Booking Reference Number, What was the Item left, and Date of Booking for our reference.


Where can we send a marketing/business proposal or partnership?

  • You may send your Marketing Proposal, collaborations, and partnerships to our email: support@hirna.me